1.1.1 Bookings can be made online through our website or through our official travel agents.
1.1.2 After a successful booking, a confirmation will be sent via email containing the itinerary details, payment, and additional information related to the trip.
1.1.3 New bookings are considered valid after KomodoExperience.com receives payment according to the applicable terms and conditions.
1.2.1 We accept payments through the following methods:
1.2.2 Some payment processors may offer a Pay Later program, such as those offered by PayPal, Stripe, or similar services. This Pay Later program is a service from a third party and is not part of the KomodoExperience.com payment system.
1.2.3 We strongly recommend consumers to read the terms and conditions of each payment processor regarding the use of the Pay Later program, to avoid misunderstandings or issues that may burden consumers in the future.
1.2.4 All payments must be made in the currency stated on the invoice unless otherwise agreed.
1.3.1 Bookings made through the website are required to make payments according to the terms stated on the website, whether full or partial payments, and must follow the deadlines set by each payment processor.
1.3.2 If no deadline appears on the payment page of the payment processor, the applicable deadlines are as follows:
1.3.3 Bookings made through our official agents or partners will follow the payment terms set by each agent or partner. Please ensure to read and understand those terms before making a booking.
1.4.1 If payment is not received within the specified timeframe, we have the right, either through the system or manually, to cancel the booking with or without further notice.
1.4.2 Cancellations due to late payment will incur a cancellation fee according to the Cancellation and Refund Policy.
1.5.1 The prices of tour packages offered may change at any time depending on availability and market conditions.
1.5.2 All taxes, service charges, and additional fees (if any) will be informed at the time of booking.
1.5.3 Prices do not include personal expenses such as tips, laundry, additional food outside the package, or optional activity costs unless stated otherwise.
2.1.1 Cancellations made 3 days or more before the departure date will receive a full refund, minus administrative fees or other non-refundable fees, such as the cost of purchasing plane tickets or other third-party services included in the tour package (if any).
2.1.2 Cancellations made between 3 to 1 day before the departure date will incur a cancellation fee of 50% of the total package cost.
2.1.3 Cancellations made less than 1 day before the departure date will not be entitled to a refund.
2.1.4 No refund will be provided for no-shows.
2.1.5 Some tour products may not be cancellable for any reason, and travelers do not have access to cancel them. In such cases, consumers are advised to contact KomodoExperience.com to discuss resolutions directly.
2.1.6 Please read the FAQ section for each tour product for more detailed cancellation policies. If cancellation rules are not stated on the purchased product, the above policies apply.
2.2.1 KomodoExperience.com reserves the right to cancel trips if the number of participants does not reach the required minimum, due to bad weather, unavailability of third-party services supporting the tour program, or due to other unavoidable conditions (e.g., natural disasters, security issues, or force majeure circumstances).
2.2.2 In the event of cancellation by KomodoExperience.com, consumers will be given the option for a full refund or rescheduling the trip at no additional cost.
2.2.3 If the trip is canceled by the company less than 7 days before departure, we will make every effort to notify consumers as soon as possible.
2.2.4 In situations where a refund is not possible, we will offer other alternatives, such as a substitute tour program, subject to availability.
2.3.1 No refunds will be issued for programs that are already running, in progress, or have partially taken place for any reason.
2.3.2 The refund process will be conducted within 14 business days after the cancellation request is received and approved.
2.3.3 Refunds will only be made through the same payment method used during the initial transaction or through another payment method specified by KomodoExperience.com or by mutual agreement.
2.3.4 Administrative fees, bank charges, and transaction fees (if any) may not be included in the refund.
2.3.5 In the case of refunds for cancellations made by consumers, refunds will be processed in accordance with the established cancellation policy.
2.3.6 If an error occurs in the refund process, consumers are advised to contact KomodoExperience.com as soon as possible for resolution.
2.3.7 Complaints or chargebacks for fully completed services, services that have ended, or services that have partially taken place at the consumer’s request to stop the service will not be accepted for any reason. Please understand all policies before making payments, as payment signifies agreement to all written and unwritten policies.
2.3.8 Complaints about poor services and requests for full or partial refunds may be accepted at the discretion of KomodoExperience.com. The amount of the refund will refer to the evidence submitted by the customer, which will be compared with the team’s reports and the facts on the ground, as well as the facilities that have been used. Customers do not have the right to unilaterally determine the timing and amount of the refund for services that do not meet expectations except by mutual agreement with KomodoExperience.com.
2.3.9 Refunds for poor services or facilities involving third-party facilities may not be granted or may take longer for KomodoExperience.com to confirm and request a partial or full refund before proceeding to the consumer.
3.1 Travelers are responsible for ensuring that all information provided at the time of booking is accurate and complete.
3.2 Travelers are expected to comply with all regulations and policies set by service providers, including but not limited to security, health, and environmental policies.
3.3 Travelers must possess valid travel documents, including passports, visas, and other identification documents required for travel.
3.4 Travelers are responsible for securing their personal belongings during the trip. KomodoExperience.com is not responsible for the loss or damage of personal belongings.
3.5 Travelers are expected to inform KomodoExperience.com about any issues or complaints that arise during the trip so that they can be addressed promptly.
3.6 Travelers must adhere to the schedules and times that have been set, including departure and arrival times. Delays may result in the loss of access to services without a refund.
3.7 Travelers should respect local culture, customs, and norms during the trip, and act courteously towards local residents and other participants.
4.1 KomodoExperience.com is not responsible for any loss, damage, or injury suffered by travelers during the trip, except if caused by the negligence or error of KomodoExperience.com.
4.2 KomodoExperience.com is not responsible for delays, cancellations, or schedule changes caused by circumstances beyond our control, including but not limited to, bad weather, natural disasters, or actions of third parties.
4.3 KomodoExperience.com reserves the right to divert or replace scheduled services with other equivalent services if the original services are unavailable, without refund.
4.4 KomodoExperience.com is not responsible for additional costs arising from changes made by third parties, such as airlines, hotels, or other service providers.
4.5 KomodoExperience.com is committed to providing accurate and up-to-date information about the products and services offered, but is not responsible for any errors or inaccuracies in the information provided.
4.6 KomodoExperience.com reserves the right to refuse service to travelers who are deemed not to comply with the applicable policies and terms. In such cases, travelers are not entitled to a refund.
4.7 KomodoExperience.com reserves the right to change or update these terms and policies without prior notice. Changes made will apply to bookings made after the announced date of change.
5.1 All travel product packages offered do not directly include travel insurance. Although we do not sell insurance services, travelers are highly advised to purchase travel insurance before departure. This insurance can protect travelers from unforeseen risks, such as trip cancellations, loss of belongings, or medical expenses.
5.2 Travel insurance should cover, but is not limited to, protection against trip cancellations, travel interruptions, and emergency medical protection.
5.3 The agency is not responsible for costs arising from accidents, losses, or injuries that are not covered by travel insurance.
5.4 Travelers are responsible for reading the terms and conditions of the purchased insurance policy and understanding the coverage and exclusions that apply.
5.5 Travelers are advised to contact the insurance provider for any claims that may arise during the trip. The agency is not responsible for the insurance claims process and will not be involved in the resolution of those claims.
6.1 All transactions conducted through this website are subject to the applicable terms and conditions. By making a reservation, travelers are considered to have read and agreed to all these terms and conditions.
6.2 KomodoExperience.com reserves the right to change these terms and conditions at any time. Changes will be communicated through the website and will become effective immediately upon publication.
6.3 If any provision is deemed invalid or unenforceable, that provision will be severed and will not affect the validity of the other provisions.
6.4 These terms and conditions are governed by and interpreted in accordance with the laws applicable in the country where the company operates.
6.5 Any disputes arising from or related to these terms and conditions will be resolved through prior consultation. If no agreement is reached, the dispute will be resolved through arbitration in accordance with the regulations in force in Indonesia.
7.1 For further questions or clarifications regarding this policy, travelers can contact us through: